This article focuses on the important role that adult family members play in unstructured interactions with museum staff. Scott A. Pattison and Lynn D. Dierking conducted a qualitative study to explore the patterns and themes that emerge in staff-visitor interactions in museums and science centers. They found that without the support of adults, museum educators can have a hard time establishing themselves as learning facilitators for families. Adults set the tone for how their family will interact with the educator. The authors also offer some tips for front-line staff who facilitate family programs.
Pattison, Scott A., and Lynn D. Dierking. “Exploring Staff Facilitation That Supports Family Learning.” Journal of Museum Education 37.3 (2012): 69-80.